Existing tenants

At home.
Here to help.

Report a repair, find tenancy information or get in touch about your home.

Report a repair ↗Tenancy information ↓

01 / REPAIRS

Something needs fixing?

Tell us what’s happened and where.

Start a repair report ↗02 / YOUR TENANCY

A question about home?

Payments, paperwork and next steps.

Find useful information ↓03 / GET IN TOUCH

Speak to our team.

Call Aquamarine on 01795 904810.

Call the team ↗

Emergency help

Fire or immediate danger: call 999. Gas or carbon monoxide emergency: call the National Gas Emergency Service on 0800 111 999. Do not wait for a response to an online repair report.

Official guidance: London Fire Brigade ↗ · National Gas ↗

Repairs & maintenance

Tell us what
needs attention.

A clear description helps us understand the problem. Include the room affected, when it started and whether it is getting worse.

Before you start

For an urgent repair, use the contact arrangements in your tenancy documents or call our team. Do not wait for a reply to an online form if there is an immediate risk.

01795 904810 ↗

Email Aquamarine Homes ↗

Check your tenancy documents for any separate emergency or out-of-hours contact arrangements.

Report a repair

Use our repair form to tell us your property address, the problem and how to contact you.

Open the repair form ↗

For immediate danger or a gas emergency, use the emergency numbers above. This form is not an emergency service.

Your tenancy

Everyday questions.
A clear place to start.

Your agreement and tenancy documents contain the details specific to your home. If something is unclear, contact us so we can help you find the right information.

Ask a tenancy question ↗

Rent payments and payment questions

Check your tenancy agreement for your rent amount, due date and agreed payment method. If you have a payment question or are worried about paying, contact the team to discuss your situation.

Contact the team if you need to confirm payment details.

Following up a repair

Contact the team with your property address, the date you reported the issue and any reference you were given. Let us know if the problem changes or gets worse.

Tenancy documents and certificates

If you need a copy of your tenancy agreement, deposit information or a property certificate, contact us and explain which document you need. We can confirm what applies to your home.

Changing your contact details

Let the team know if your phone number or email address changes so we can contact you about your tenancy and repairs. Contact us before making any changes to who lives at the property.

Planning to move out

Check your tenancy documents and contact us to discuss the correct notice process, dates, keys and check-out arrangements for your tenancy.

A concern or complaint

Contact the team to explain what has happened and the outcome you are seeking. Ask for our complaints procedure and the appropriate next steps.

Current tenant-protection information ↗

Your home. Your questions.

Need to speak to someone?

Contact the Aquamarine Homes team about your tenancy.

Email our team ↗

At home.Here to help.